Ola Club Privacy Policy.

Ola Club respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how Ola Club collects, uses, discloses, and protects information obtained through our website, booking platforms, registration forms, club facilities, programs, events, and communications.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Name
• Email address
• Mailing address
• Mobile telephone number
• Date of birth, when reasonably required for a program or service
• Emergency contact information
• Membership and account information
• Payment and billing information
• Booking and reservation information

Club and Activity Information

• Padel or pickleball preferences
• Player level
• Lesson, academy, clinic, league, tournament, and event registrations
• Fitness-program participation
• Membership selections
• Customer-service requests
• Communications with Ola Club

Technical Information

When you visit our website or use an online service, we may automatically collect information such as:

• Internet Protocol address
• Browser and device information
• Pages viewed
• Referring website
• Date and time of access
• Cookies and similar technologies

2. How We Use Your Information

Ola Club may use your information to:

• Create and manage customer and member accounts
• Process reservations, registrations, payments, and memberships
• Administer padel, pickleball, fitness, academy, coworking, and event services
• Confirm or provide updates about bookings and reservations
• Communicate changes to schedules, programs, or club operations
• Notify customers about available matches and playing opportunities
• Provide information about tournaments, leagues, open plays, clinics, lessons, camps, memberships, and events
• Respond to questions and provide customer support
• Improve our facilities, services, website, and customer experience
• Protect the security of our systems and prevent fraud or misuse
• Comply with legal and regulatory obligations
• Send marketing and promotional communications when the customer has provided the appropriate consent

3. SMS and Text Messaging

Customers may voluntarily opt in to receive recurring SMS or text messages from Ola Club.

Messages may include:

• Court and reservation updates
• Match availability and invitations
• Padel and pickleball activities
• Open Play information
• Tournament and league announcements
• Academy, lesson, and clinic information
• Membership information
• Club events
• Promotional offers and specials

Message frequency varies. Message and data rates may apply.

Reply STOP at any time to unsubscribe from SMS messages. Reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing goods or services, becoming a member, creating an account, making a reservation, or participating in an Ola Club activity.

4. Mobile Information and Messaging Consent

Ola Club does not share, sell, rent, or otherwise provide mobile telephone numbers, SMS opt-in information, or messaging consent information to third parties or affiliates for marketing or promotional purposes.

All categories described in this Privacy Policy exclude text-messaging originator opt-in data and consent. This information will not be shared with any third parties, affiliates, or lead generators for their marketing or promotional purposes.

Ola Club may provide limited information to service providers that perform necessary operational services on our behalf, such as messaging delivery, reservation processing, payment processing, or technology support. These providers may use the information only to perform contracted services for Ola Club and not for their own marketing purposes.

5. Email and Marketing Communications

When permitted by law, Ola Club may send marketing communications regarding programs, events, memberships, promotions, or club news.

You may unsubscribe from promotional emails by following the unsubscribe instructions in the email. You may unsubscribe from promotional SMS messages by replying STOP.

Opting out of marketing communications will not necessarily prevent Ola Club from sending non-promotional communications related to an active reservation, transaction, account, membership, safety matter, or customer-service request.

6. Cookies and Similar Technologies

Ola Club and its service providers may use cookies and similar technologies to:

• Operate the website
• Remember user preferences
• Analyze website traffic
• Improve website performance
• Detect and prevent security threats
• Measure marketing effectiveness

You may adjust cookie settings through your browser. Disabling cookies may affect the availability or performance of certain website features.

7. How We Share Information

Ola Club may disclose personal information:

• To service providers assisting with payments, reservations, website hosting, communications, analytics, or business operations
• When required by law, legal process, subpoena, court order, or government request
• To protect the rights, safety, property, or security of Ola Club, our customers, or others
• In connection with a merger, financing, acquisition, restructuring, or sale of business assets
• With your direction or consent

Ola Club does not sell mobile information or messaging consent and does not share such information with third parties or affiliates for marketing or promotional purposes.

8. Payment Information

Payments may be processed by third-party payment processors or booking platforms. Ola Club may not directly store complete payment-card information.

Payment processors maintain their own privacy and security practices. Customers should review the terms and privacy policies of any payment or booking platform they use.

9. Data Security

Ola Club uses reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission over the Internet or electronic-storage system is completely secure. Ola Club cannot guarantee absolute security.

10. Data Retention

Ola Club may retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain accounts and business records
• Resolve disputes
• Enforce agreements
• Satisfy legal, accounting, tax, and regulatory obligations
• Protect Ola Club and its customers

11. Children’s Information

Ola Club offers programs and activities that may involve minors. Information concerning a minor should be provided by, or with the authorization of, a parent or legal guardian.

Ola Club does not knowingly collect personal information online directly from children under 13 without appropriate parental authorization.

12. Your Privacy Choices

Subject to applicable law, you may request to:

• Review personal information maintained about you
• Correct inaccurate information
• Delete certain personal information
• Opt out of promotional communications

Ola Club may need to verify your identity before completing a privacy request. Certain information may be retained when required by law or for legitimate business purposes.

13. Third-Party Websites and Platforms

Our website may contain links to third-party websites, booking platforms, payment processors, or social-media services.

Ola Club is not responsible for the privacy practices, content, or security of third-party services. Their privacy policies govern information submitted directly to them.

14. Changes to This Privacy Policy

Ola Club may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date.

Continued use of the website or Ola Club services after an update constitutes acknowledgment of the revised policy to the extent permitted by law.

15. Contact Us

For questions or requests regarding this Privacy Policy, contact:

Ola Club
8135 NW 56th Street
Doral, Florida 33166
Phone: (305) 848-4811
Website: olaclubs.com