Privacy Policy.

Smash Padel Club Doral LLC Privacy Policy
Smash Padel Club Doral LLC DBA Ola Club
Effective Date: August 19, 2026

Smash Padel Club Doral LLC, doing business as Ola Club (“Smash Padel Club Doral LLC,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, booking platforms, registration forms, facilities, programs, events, and communications, including our SMS/text-messaging program.

1. Information We Collect

• Contact and account information, such as name, email address, mailing address, mobile telephone number, membership information, and account information.
• Payment, billing, booking, reservation, lesson, academy, clinic, league, tournament, event, and customer-service information.
• Activity information, such as padel or pickleball preferences, player level, fitness participation, and membership selections.
• Technical information, such as IP address, browser and device information, pages viewed, referring website, access date and time, cookies, and similar technologies.
• Information concerning minors when provided by, or with authorization of, a parent or legal guardian.

2. How We Use Information

• Create and manage customer and member accounts.
• Process reservations, registrations, payments, memberships, and program participation.
• Administer padel, pickleball, fitness, academy, coworking, event, café, retail, and related services.
• Provide reservation confirmations, schedule updates, match opportunities, tournament and league information, Open Play information, academy and lesson information, membership information, and customer support.
• Improve facilities, services, website functionality, security, and customer experience.
• Prevent fraud or misuse and comply with legal and regulatory obligations.
• Send marketing and promotional communications only when the customer has provided the appropriate consent.

3. SMS and Text Messaging

Customers may voluntarily opt in to receive recurring SMS/text messages from Smash Padel Club Doral LLC DBA Ola Club. Messages may include court and reservation updates, court availability, match invitations, padel and pickleball activities, Open Play information, tournaments and leagues, academy and lesson information, membership updates, club events, and occasional promotional offers.

Message frequency varies. Message and data rates may apply.

Reply STOP at any time to unsubscribe from recurring SMS messages. Reply HELP for assistance. Consent to receive marketing text messages is not a condition of purchasing goods or services, becoming a member, creating an account, making a reservation, or participating in an Ola Club activity.

4. SMS Consent and Opt-In

When a website or registration form is used for SMS enrollment, customers voluntarily provide their mobile number and affirmatively select a separate, unchecked SMS-consent checkbox. SMS consent is optional and separate from acceptance of general club terms. Where expressly offered, customers may also opt in through an authorized SMS keyword.

Consent is specific to Smash Padel Club Doral LLC DBA Ola Club and is not transferable or assignable to another business.

5. Mobile Information and Messaging Consent — No Marketing Sharing

Smash Padel Club Doral LLC does not share, sell, rent, or otherwise provide mobile telephone numbers, SMS opt-in information, or messaging consent information to third parties, affiliates, or lead generators for marketing or promotional purposes.

All categories described in this Privacy Policy exclude text-messaging originator opt-in data and consent. This information will not be shared with any third parties, affiliates, or lead generators for their marketing or promotional purposes.

Smash Padel Club Doral LLC may provide limited information to service providers that perform necessary operational services on our behalf, such as messaging delivery, reservation processing, payment processing, website hosting, customer support, analytics, or technology support. These providers may use information only to perform contracted services for Smash Padel Club Doral LLC and not for their own marketing or promotional purposes.

6. Email and Other Marketing Communications

When permitted by law and when appropriate consent has been provided, Smash Padel Club Doral LLC may send information about programs, events, memberships, promotions, and club news. Promotional email recipients may use the unsubscribe mechanism in the email. SMS recipients may reply STOP. Opting out of marketing does not necessarily prevent non-promotional communications related to an active reservation, transaction, membership, safety matter, or customer-service request.

7. Cookies and Similar Technologies

Smash Padel Club Doral LLC and its service providers may use cookies and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, detect security threats, and measure marketing effectiveness. Browser settings may be used to manage cookies, but disabling them may affect some features.

8. How We Share Information

Except for mobile information and SMS opt-in data as specifically restricted above, Smash Padel Club Doral LLC may disclose other personal information:

• To service providers assisting with payments, reservations, hosting, communications, analytics, customer support, or business operations, solely for the services they provide to Smash Padel Club Doral LLC.
• When required by law, legal process, subpoena, court order, or government request.
• To protect the rights, safety, property, or security of Smash Padel Club Doral LLC, our customers, or others.
• In connection with a merger, financing, acquisition, restructuring, or sale of business assets, subject to applicable law.
• At your direction or with your consent.

For clarity, the sharing described in this section does not include mobile telephone numbers, SMS opt-in data, or messaging consent for third-party or affiliate marketing or promotional purposes.

9. Payment Information

Payments may be processed by third-party payment processors or booking platforms. Smash Padel Club Doral LLC may not directly store complete payment-card information. Those providers maintain their own privacy and security practices.

10. Data Security

Smash Padel Club Doral LLC uses reasonable administrative, technical, and physical safeguards designed to protect personal information. No Internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

Smash Padel Club Doral LLC may retain personal information for as long as reasonably necessary to provide services, maintain accounts and business records, resolve disputes, enforce agreements, satisfy legal, accounting, tax, and regulatory obligations, and protect Smash Padel Club Doral LLC and its customers.

12. Children’s Information

Information concerning a minor should be provided by, or with authorization of, a parent or legal guardian. Smash Padel Club Doral LLC does not knowingly collect personal information online directly from children under 13 without appropriate parental authorization.

13. Your Privacy Choices

Subject to applicable law, customers may request to review or correct personal information, request deletion of certain information, or opt out of promotional communications. Smash Padel Club Doral LLC may verify identity before completing a request and may retain information where legally permitted or required.

14. Third-Party Websites and Platforms

Smash Padel Club Doral LLC’s website may link to third-party booking platforms, payment processors, or social-media services. Smash Padel Club Doral LLC is not responsible for their privacy practices, content, or security. Information submitted directly to those services is governed by their policies.

15. Changes to This Privacy Policy

Smash Padel Club Doral LLC may update this Privacy Policy periodically. The revised policy will be posted publicly with an updated effective date.

16. Contact Us

Smash Padel Club Doral LLC DBA Ola Club
8135 NW 56th Street
Doral, Florida 33166
Phone: (305) 848-4811

For SMS assistance, reply HELP. To unsubscribe from recurring SMS messages, reply STOP.